Assistant Manager - IT Operations & Maintenance - 13001

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Posted Date: Thu, 12 Jul 2018 13:30:57 GMT

Job Location: Mumbai, Maharashtra

Company / Institution: Tata Communications

About this job opportunity:
Conduct root cause analysis on helpdesk service requrests, provide analytics and reports on number of tickets raised, address issues( pain points) impacting the end to end applications. Gather requirement from business and assist with creation of solutions to meet operational needs. Drive management of SLAs related to Service Requests, Incidents and Business Processes ( billing, mediation etc.)....

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