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Posted Date: Fri, 28 Jul 2017 11:33:14 GMT

Job Location: Gurgaon, Haryana

Company / Institution: HCL Technologies

About this job opportunity:
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.). Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.). To participate or contribute on EN business in creation of proposals to drive Service improvement...

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