Officer

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Posted Date: Sat, 05 May 2018 15:49:26 GMT

Job Location: Mumbai, Maharashtra

Company / Institution: Yes Bank

About this job opportunity:
Ensures process efficiency by meeting set targets of call quality like average handling time, customer hold time and solving the customer complaints as per the scripts given. Ensures 100% customer satisfaction by following a customer centric problem solving approach. Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored...

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